Shipping policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking information as soon as your order ships.

Domestic Shipping (Canada)

Standard shipping typically arrives within 3–7 business days from the date of dispatch.

International Shipping

We ship worldwide, including to the United States, the Middle East, and the EU. Delivery times vary by destination and typically range from 7–21 business days after dispatch. Shipping costs are calculated automatically at checkout based on your delivery address and order weight.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes charged by your country upon arrival. These charges are the responsibility of the customer and are not included in your order total or shipping cost. TestOra has no control over these fees and cannot predict what they may be.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress to your door.

Delayed, Lost, or Damaged Packages

If your order hasn't arrived within the expected delivery window, or if it arrives visibly damaged, please contact us at enquiries@testora.com or +1 236-885-6424 with your order number so we can investigate with the carrier and make it right.

Incorrect Addresses

Please double-check your shipping address at checkout. TestOra is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at enquiries@testora.com — we can only make changes before the order has shipped.

Questions?

Reach our customer service team 24/7 at enquiries@testora.com or +1 236-885-6424.